Managing online communities requires the involvement of user engagement specialists.
FDC Consulting Digital ESG makes your work easier with a defined process that takes into account the following elements:
- community building and moderation: We facilitate online conversations, answering customer questions and moderating content to ensure a positive and safe environment;
- interaction management: We constantly monitor social media channels and your website, responding promptly to customer comments, questions and reviews;
- performance analysis: we use advanced analysis tools to monitor your community performance, measuring engagement, interaction and user sentiment and providing detailed performance reports.