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Transform every contact into a business opportunity. A precise mission to which the Business Development Center of FDC Consulting D-ESG can respond promptly.

Lead management within our BDC is a strategic process aimed at effectively managing prospects from the beginning to the end of the sales cycle.

The team is composed of specialized professionals with high communication skills. In fact, they must be able to communicate clearly and convincingly and understand the needs of each interlocutor. Our resources can count on strong problem-solving skills and are oriented towards achieving pre-established KPIs (Key Performance Indicators).

FDC Consulting Digital ESG’s BDC services have two main delivery methods. The first (Consulting) is an educational path that aims to make the client company’s resources independent. Thus, the processes already experienced in other realities will be learned and internalized.

The second (Outsourcing) is taking charge of the entire management of the client company after carefully studying the sector and its products.

Following, you will find a detailed overview of the proposed activities.

CONSULTANCY

consulenza
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TOOLS

FDC Consulting Digital ESG offers tailor-made training courses designed to…
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PROCESSES/SELECTION

FDC Consulting Digital ESG understands the critical importance of effective…
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TRAINING

Providing high-quality service and creating meaningful connections with your clients…

OUTSOURCING

esternalizzazione
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16 February 2024

INBOUND CALLS MANAGEMENT (SALES AND POST-SALES)

FDC Consulting Digital ESG is your ideal partner to provide…
bdc-gestione-outboundBusiness Development Center – OutsourcingDigital Content
16 February 2024

OUTBOUND MANAGEMENT OF ACQUIRED LEADS

Transform every possibility into concrete sales opportunities. Choose FDC Consulting…
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16 February 2024

CUSTOMER SATISFACTION ANALYSIS

We help you gain an in-depth understanding of your customers'…
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16 February 2024

MANAGEMENT OF SOCIAL MEDIA CHANNELS AND WEBSITE

Managing online communities requires the involvement of user engagement specialists.…
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LEAD LOYALTY

FDC Consulting Digital ESG can count on extensive experience in…
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CUSTOMER SUPPORT

We offer you first-class customer support to build strong and…

OUR PROCESS

An example of the undertaken path certification:

certificato-bdc-en
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