FDC Consulting Digital ESG supports you with the consultancy service to optimize the advantages and the different elements that make up your customer care, including:
- Direct assistance/site visit;
- Helpline;
- Live chat;
- Chatbots;
- User Generated Content and peer-to-peer support;
- Self-service operation portals.
With our consultancy service, you will be able to improve your customer care performance to obtain advantages such as positive feedback, improvement of your services and reduction of disputes, reliability and professionalization of your brand, customer loyalty, and greater competitiveness.